How to reach us
Phone: (215) 714-6692
This is the only way to request service. The 24/7 emergency line is answered at all hours, including nights, weekends, and holidays.
Address
7300 N Crescent Blvd, Pennsauken, NJ 08110. This is our office location, and plumbers travel to your home or business.
contact@expressplumberpennsauken.com is for non-urgent questions only. Do not use email to request service, because nobody can read it at 2 a.m. when a pipe lets go.
Hours
24/7 emergency line. We have no form, no chat, and no online booking, so a phone call is how every job begins.
What to tell the call taker
A clear description saves time and lets us decide how urgent the job is. You do not need plumbing words, so say what you see, hear, or smell.
Start with the address and ZIP code, because that tells us whether you are in Pennsauken or a nearby town.
- What is happening: a leak, a backup, no hot water, a toilet that will not stop running, or something else.
- Where the water is going, such as a ceiling, a basement floor, or the yard.
- Whether you have closed the main water valve, and whether it worked.
- The street address and ZIP code, and whether it is a house, apartment, or business.
- Any gas smell. If you smell gas, tell us only after you are outside and safe.
Ready to describe the problem?
Have your address and a rough idea of where the water is, then call. The rest we will work out together.
What to do while you wait
Safe steps before a plumber arrives
These are general steps. The call taker will adjust them to your situation.
- Close the main water shut-off if water is flowing where it should not be.
- Stop using sinks, tubs, showers, and toilets if drains are backing up.
- Keep people and pets away from standing water near outlets, appliances, or the panel.
- Turn off power at the breaker only if you can reach it while standing on a dry surface. Otherwise leave it and call.
- If a water heater is discharging hot water or steam, turn off its power or gas fuel and close the cold supply to it.
- Avoid contact with sewage, and wash hands thoroughly if you touch it.
- Move valuables and rugs out of the wet area if it is safe to do so.
- Take photos of the damage for your records.
What happens after you call
Triage on the phone
The call taker confirms the address, judges how urgent the problem is, and gives safety steps.
A plumber is scheduled
We offer same-day appointments when available. You will be told what to expect when the schedule is set, and we do not promise a fixed arrival time.
On-site look and a price
The plumber examines the problem and explains it. You receive a clear price before work starts and decide whether to go ahead.
Call someone else first in these cases
Some emergencies start outside your property line, and a plumber cannot fix them. A main break in the street or a problem on the utility side of the meter belongs to the water utility.
Most Pennsauken addresses are served by the Merchantville Pennsauken Water Commission (MPWC), whose water emergency line is (856) 663-0044. A few addresses may be on New Jersey American Water, so check your bill to see which company serves you.
Gas is different. If you smell gas, leave the building, do not use switches or phones inside, and call 911 or your gas utility from outside. Call us only after the danger is cleared. Do not wait on a plumber for a gas problem.
Unsure whether it is your pipe or the street?
If water is bubbling up in the road or the lawn at the curb, or the meter box is flooded, the utility may need to act first. If the water is inside your walls or after the meter, it is a plumbing job. Call us either way and we will help sort it out.
Prefer to talk it through?
The 24/7 line is answered by a person. Describe what is happening and we take it from there.
Find us in Pennsauken
Our office is at 7300 N Crescent Blvd in Pennsauken, NJ 08110. Visits are not walk-in service, so please call first so we can direct you.
The map below is provided by Google and is for locating our office only.
Questions about contacting us
No. The phone is the only way to request service, and this site has no forms. Email goes to a mailbox for non-urgent questions and cannot be relied on in an emergency.
Yes. The 24/7 emergency line is answered at all hours. Same-day appointments are offered when available, and the call taker will explain what is possible for your situation.
No. Describe what you see, smell, or hear, and where the water is going. The call taker asks follow-up questions and helps you find the safe next step.
We serve nearby towns such as Cherry Hill, Collingswood, Maple Shade, and Cinnaminson. Give your address and ZIP code when you call.
The address is 7300 N Crescent Blvd, Pennsauken, NJ 08110, but plumbers work at your property, so call first. For an overview of the work, see our plumbing services.