Who we are
Pennsauken Express Plumbing operates this website and a 24/7 emergency plumbing line from 7300 N Crescent Blvd, Pennsauken, NJ 08110. In this policy, we, us, and our mean Pennsauken Express Plumbing.
Our contact details are at the end of this page and on the contact page.
Information we receive
Our service runs by telephone. The information we receive comes mainly from the calls you make to our line.
- Your phone number, as it appears when you call.
- What you tell us on the call, such as your name, address, ZIP code, and a description of the plumbing problem.
- Call recordings. Calls to our line may be recorded for quality and training purposes.
- Technical logs kept by our website hosting provider, such as IP address, browser type, pages requested, and the time of the request.
What this website does not collect
This site has no contact form, no booking form, no account login, and no chat tool. We do not run web forms or collect information through this website beyond ordinary server logs.
The only way to request service is by phone. If you send us an email at contact@expressplumberpennsauken.com, we receive the address you wrote from and the content of your message.
How we use information
We use what you tell us on a call to understand the problem, arrange a visit to your address, give you a price, and follow up on the work. Recordings help us review calls for quality and train the people who answer them.
Server logs are used to keep the site working, to find technical errors, and to protect it from misuse.
Who we share it with
We share the details of a service request with the plumbers and staff who need them to perform the job. We may use service providers for telephone systems, call recording, and website hosting, and they handle information only to provide those services.
We do not sell personal information collected through this website. We may disclose information if the law requires it or to protect safety and rights.
Cookies and embedded maps
This site does not set advertising cookies and does not use advertising trackers. It receives only the ordinary technical data a hosting service handles when a page is served.
The contact page includes an embedded Google Map. Google may set its own cookies or collect data when that map loads, and that is governed by Google's privacy policy, not ours.
How long we keep information
We keep call records and job details as long as we reasonably need them to run the business, handle questions about past work, and meet legal obligations. Hosting logs are kept according to the hosting provider's own schedule.
Retention periods can vary, so if you want to ask about a specific record, contact us.
Children
This website and our phone line are meant for adults who own or manage property. We do not knowingly collect information from children under 13.
If you believe a child has given us personal information, contact us and we will look into it.
Your choices
- You can ask us not to record a call by telling the call taker at the start, and we will tell you if that is possible.
- You can ask what information we hold about a service request you made.
- You can ask us to correct or delete a record, and we will review the request and respond.
- You can block cookies in your browser settings, which does not stop the site from working.
Security
We take reasonable steps to protect the information we hold, but no method of storage or transmission is completely secure. Please do not share payment card numbers or passwords by email.
Changes to this policy
We may update this policy from time to time. The date at the top tells you when it last changed. Last updated October 2026.
Continued use of the site after a change means you accept the updated policy.
Contact us about privacy
For privacy questions, write to contact@expressplumberpennsauken.com or call (215) 714-6692. Our address is 7300 N Crescent Blvd, Pennsauken, NJ 08110.
This policy has not been reviewed by a lawyer and does not claim compliance with any specific privacy law. It describes our practices in plain terms.